Job Description

Accounting and HR Administrative Assistant

Nashville, TN

Description

  Responsibilities and Duties:  

• Customer Support & Communication: Handle phone calls, voicemails, and emails related to billing inquiries, payment issues, and account updates. 
• Monitor and Resolve Payment Issues: Conduct daily outreach for failed payments, generate weekly/monthly reports, and track expiring credit cards. 
• Maintain Customer Records: Identify and manage duplicate customer accounts, ensure accurate records, and update financial data as needed. 
•  Complete DocuSign Transactions: Prepare, send, and track DocuSign documents from initiation through to secure completion. 
• Handles the completion of daily deposit transactions as needed. 
• Internal Collaboration: Respond to Slack requests, assist with accounting-related questions, and support team operations as needed. 
• Manages customer returns and additional single charges as needed 
• Supports the Finance and HR teams during team member absences.
• Assists with human resources processes by scheduling appointments, maintaining records and information. 
• Supports recruitment efforts and streamlines employee onboarding during peak season. 
• Assists in organizing and coordinating company events.

Requirements

• Accounting Knowledge
• Data entry 
• Maintaining employee files 
• Dependability 
• Organization 
• Scheduling 
• Confidentiality 
• Independence 
• Verbal communication 
• Teamwork 

Education, Experience, and Licensing Requirements:  

• Associate's degree in accounting or related field required 
• Advanced knowledge of Microsoft software. 
• Excellent communication skills, both written and verbal. 
• Strong numeracy and analytical skills. 
• Good problem-solving and time management skills. 
• Highly organized and detail-oriented. 
• Confidence in working with large Microsoft Excel and CSV files; formulas, custom sorting, conditional formatting and more. 

Why Join eCard Systems?

At eCard Systems, we prioritize the well-being and satisfaction of our team. When you join us, you’re not just starting a job—you’re joining a company that values you. 

Here’s what we offer:

• 100% Employer-Paid Health Insurance
• Dental and Vision Insurance
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Paid Time Off, Sick Leave, and an Extended Sick Bank
• Health Savings Account (HSA)
• 401(k) Retirement Plan
• Free Lunch Every Wednesday
• Fun Company Events - (Holiday Party & Summer Picnic!)

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