Call Center Representative job at Planet Honda Union, NJ, US

Job Description

Planet Honda, the #1 Honda Dealer in NJ, is looking for motivated and enthusiastic individuals to join our Business Development Center (BDC) team to help drive sales and enhance our customer experience. We are committed to providing everyone with quality vehicles, service, and exceptional customer satisfaction. Job Description: As an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial role in ensuring our customers have a positive experience from their first point of contact with our dealership. Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat
Schedule appointments for customers to meet with our sales team
Follow up with previous customers to maintain relationships and encourage repeat business
Maintain an accurate database of customer information and all interactions
Provide exceptional customer service by addressing customer concerns and questions
Collaborate with the sales and service departments to ensure a seamless customer experience
Achieve consistent weekly and monthly performance targets

Requirements:

High school diploma or equivalent
Previous experience in a customer service or sales role
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Must be able to work on Monday – Saturday (day off during the week and Sundays)
Positive attitude and a team player

We Offer:

Medical/Dental/Vision Plan
401k
Employee Assistance Program
Proven Sales & Product Training
Opportunities for Advancement
Dealership Gym
Employee Purchase Program
Dealership Café
Base salary with performance-based bonuses
Paid time off and holidays
Opportunities for career advancement and professional development
Employee discounts on vehicles, parts, and services

Job Tags

Holiday work, Full time, Sunday, Saturday,

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