Job Description

Join Our Team as a Customer Care Coordinator!

Are you passionate about providing exceptional customer experiences and building strong community relationships? We're an established HVAC company with a 20-year history of serving our community, and we're looking for a dynamic Customer Care Coordinator to join our team. If you thrive in a fast-paced environment and enjoy connecting with people, this is the perfect opportunity for you!

What You'll Do:

As our Customer Care Coordinator, you'll play a vital role in ensuring customer satisfaction and driving business growth. Your responsibilities will include:

• Customer Relationship Management:
  • Handling inbound customer inquiries via phone, email, and in person.
  • Scheduling appointments and managing service requests.
  • Following up with customers to ensure satisfaction and address any concerns.
  • Maintaining accurate customer records and databases.
• Neighborhood/Field Marketing:
  • Planning and executing local marketing initiatives to increase brand awareness.
  • Distributing marketing materials and engaging with potential customers in the field.
  • Organizing and participating in community events and outreach programs.
  • Building relationships with local businesses and organizations.
  • Gathering customer feedback in the field.
• Office Support:
  • Assisting with administrative tasks as needed.
  • Supporting the sales and service teams.
  • Helping to manage online reviews and reputation.

Why Choose Us?

• Established Company: We've been a trusted name in the community for over 20 years.
• Supportive Team: Work alongside friendly and dedicated professionals.
• Varied Role: Enjoy a mix of office tasks and field marketing activities.
• Growth Opportunities: We value employee development and offer opportunities for advancement.
• Community Impact: Make a real difference in the lives of our customers.

Perks You'll Appreciate:

• Competitive Compensation: Based on your experience.
• Paid Time Off: Accrued based on your experience.
• Opportunities for professional development.
• Company provided marketing material.
• Mileage reimbursement for field marketing.

What We're Looking For:

• Excellent Communication Skills: Both written and verbal.
• Customer Service Experience: A passion for helping people.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Marketing Mindset: Creativity and a proactive approach to outreach.
• Friendly and Outgoing Personality: Ability to connect with people from all backgrounds.
• Valid Driver's License & Reliable Transportation: Essential for field marketing.
• Proficiency with basic computer programs.

What We Offer:

• Base Pay: Based on your experience and qualifications.
• A positive and supportive work environment.
• The ability to grow with a well established company.

Ready to join a team that values your customer service and marketing skills? Apply now, we're excited to connect!

This company provides equal employment opportunities to all applicants for employment and prohibits discrimination of any type without regard to race, color, religion, age, sex, national 1 origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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