Job Description

Vestergaard Company, Inc. is a well-established and highly respected company in the Aviation Ground Equipment industry, specializing in Airplane Wing Deicers and Toilet Service Trucks as well as other aircraft ground support equipment. Vestergaard offers a great benefit package including Vacation, fully employer paid Health Insurance, Dental Insurance, 401K, Flex Spending and more.

Job Overview

As a Field Service Technician, you will be responsible for performing repairs, installations, troubleshooting, diagnostic work, and maintenance on various aircraft ground support equipment such as aircraft wing deicing trucks, lavatory service trucks, towbarless pushback tractors, etc. This work is carried out in our shop located in McHenry IL, as well as at customer locations all over North America. There is also occasional travel required to Europe to our HQ’s located in Denmark and Sweden. Once established, expect to travel between 20-30% of working time throughout the year.

Field service technicians at Vestergaard also play a crucial role in customer support- answering customer phone calls, emails, and addressing technical support tickets in our CRM system when you are not in the field. You will work closely with customers, as well as our internal teams including engineering support located in Denmark and Sweden. Strong communication skills over the phone as well as email proficiency is a must.

Responsibilities

· As a Traveling Field Technician, you will be responsible for performing on-site installation, maintenance, and repair of technical systems and equipment

· All work done must adhere to all safety requirements

· You will work closely with customers and internal teams to ensure the proper functioning of systems and troubleshoot any issues that may arise

· Travel to different field locations to install, maintain, and repair technical equipment

· Ensure that all work is completed according to specifications and meets quality standards

· Diagnose and troubleshoot technical issues, including assisting customers with diagnostic and repair procedures through CRM ticket based system and phone calls

· Collaborate with the technical support team to resolve complex problems

· Prepare detailed reports on service visits, including findings and solutions implemented

Requirements

· High school diploma or equivalent; Technical certifications or relevant vocational training is a plus.

· Valid drivers license

· Valid Passport or ability to obtain one

· 3-5 years of experience in a similar technician role, field experience and/or airport equipment experience an advantage

· Proficient in diagnosing and repairing technical equipment

· Working knowledge of electrical, hydraulic, and mechanical systems

· Strong communication and interpersonal skills; ability to convey technical information to non-technical individuals

· Analytical mindset with strong problem-solving abilities

· Ability to work in field conditions, e.g. outdoors, loud environments, cold and hot weather etc.

· Work in shop settings based at Denver airport as well as travel up to 30% to work at customer locations at airports throughout North America (almost always home for weekends and holidays, but some exclusions apply)

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• Are you comfortable with diagnosing/troubleshooting problems in electrical and hydraulic systems?
• Do you have any experience troubleshooting PLC controlled systems?

Education:

• High school or equivalent (Required)

Willingness to travel:

• 30% (Preferred)

Work Location: Denver airport

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