Job Title: Health Coach Medical Assistant
Location: Sun City West, AZ
Duration: 17 weeks/4 months+ (Possible extension)
Shift: Monday – Friday 8 am – 5 pm
Job Summary:
· Provide technical support to patients, assist them with the registration process, answer patient questions in person and over the phone, including outreach to patients.
· Train local teams on the registration process and support transition of technology systems.
· Occasional travel to other office locations to support training events.
· Capture relevant information about the patient’s health and healthcare experience while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments.
· Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient’s internal and external care team.
· Collaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures.
· Participate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space.
· Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques.
· Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families.
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