Job Description

Summary / Job Purpose

Audits, balances, and reports on the various areas of the hotel to provide accurate and m financial information on the hotel's operational performance for the day. Oversees front office, front desk operations during the overnight shift.

Responsibilities & Job Duties

• Checks front office accounting records for accuracy and compiles information for the hotel's financial records
• Tracks room revenues, occupancy percentages, and other front operating statistics
• Prepares summary of cash, checks, and credit card activities, reflecting the hotels financial performance for the day.
• Posts room charges and room taxes to guest accounts. Processes guest charge vouchers and credit card vouchers.
• Verifies all account postings and balances
• Summarizes results of operations and prepares reports for management.
• duties of the front desk agent
• Performs other duties as assigned.

Requirements

Qualifications - Education, Experience, & Skills

• High school diploma or equivalent
• Accounting background preferred
• Previous hotel experience desired
• Strong customer service orientation and skills
• Present a professional image, and able to communicate well with both guests and employees
• Ability to operate front office equipment and computers
• Ability to compile facts and figures
• Ability to understand principles of auditing, balancing and closing out accounts
• Ability to work a flexible schedule, including weekends and holidays.

Working Conditions

Hours will vary. Position requires prolonged standing, bending, stooping, twisting, and repetitive hand and wrist motion. Works primarily in a climate-controlled setting.

Requirements

The incumbent may have to lift items up to 45 lbs. Best Western Plus

Job Tags

Holiday work, Flexible hours,

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