Job Description
At The Village Dallas, we want to hire and nurture positively motivated, enthusiastic people in the best way to serve our residents and achieve our goals- and trust us, we have BIG goals! The Village Dallas is a 307 acre residential apartment community with a mixed-use lifestyle project stocked full of good food, fun entertainment, and awesome people. Ready to love where you work? Let's get started!
Job Description The Night Auditor greets all guests and provides high-quality assistance in registering, assigning rooms, making reservations and arranging for all other services requested by the guest. The Night Auditor will also prepare financial reports, verify and balance daily receipts.
KEY RESPONSIBILITIES - Approach all encounters with guests and associates in a friendly service-oriented manner.
- Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain a friendly and warm demeanor at all time
- Fulfill all Front Office functions on the overnight shift.
- Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
- Handle and follow through on all guest requests daily during the overnight hours.
- Follow safety and emergency procedures
- Maintain proper record keeping (i.e. log books etc.)
- Maintain radio contact with other associates during entire shift.
- Have a working knowledge of security procedures.
- Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
- Prepare and distribute the Daily Flash Report as needed.
- Transfer the master or house accounts as necessary.
- Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s.
- Train any new Night Auditors as requested by management.
- Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
- Follow up to ensure that nightly walk-through includes removal of all room service trays
- Complete any reports as requested by management in a timely manner.
REQUIREMENTS - Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
- Must be proficient in Windows operating systems company approved spreadsheets and word processing.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must be able to work in a self-managed environment.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must maintain composure and objectivity under pressure.
QUALIFICATIONS - At least 1 year of progressive experience in a hotel or a related field required.
- High School diploma or equivalent required.
- College course work in a related field is helpful.
- Previous supervisory responsibility preferred.
- Must be able to work independently and with minimal supervision.
- Knowledge of Accounting Principles.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. Village Hospitality is an equal opportunity employer and fosters a workplace comfortable for all types of people to work and grow without regard to gender, race, religion, ethnicity, nationality, or sexual orientation. The Village Dallas
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