Job Description
PBX Phone Operator (English/Japanese Speaking)-Full Time, $32.74/Hour at Aulani, A Disney Resort & Spa summary:
As a PBX Phone Operator at Aulani, A Disney Resort and Spa, you will provide exceptional customer service to guests in both English and Japanese. Your role involves managing phone inquiries, assisting with guest needs, and maintaining a welcoming demeanor to enhance the guest experience. This position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
- 100% full coverage of healthcare for you and your eligible dependents
- Tuition paid upfront at network schools
- Free lunch
- Free parking
- Free theme park admission and much more!
Operators are responsible for providing the Guest’s first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.
Responsibilities : - Responsible for constant communication with Guests/Cast Members via a phone station
- Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (“a smile in your voice”)
- Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
- Previous computer experience- requires use of internet and other application systems
- High guest service expectations, initiative and ability to hold a conversation with a Guest
- Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
- Requires high attention to detail and exceptional listening skills
- Must have schedule flexibility
- Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
- May also be cross utilized with the following roles, including, but not limited to:
- Front Desk and Arrival Staff Agent – Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
- Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels
Basic Qualifications : - Proficient in English and Japanese Language Required
- Must have Graveyard availability
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- Availability Requirements:
- Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
- Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.
Preferred Qualifications: - Knowledge of Japanese language is highly preferred
- Knowledge of Hawaiian language preferred
- Previous work experience in a Hotel/Front Desk environment
- Previous experience in a high volume, fast paced office type environment
- Previous Leadership experience
Additional Information : SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
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The pay rate for this role in Hawaii is $32.74 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:
Keywords:
PBX Operator, Customer Service, Bilingual, Hospitality, Disney Resort, Guest Assistance, Phone Communication, Hawaiian Culture, Fast-paced Environment, Front Desk Support
Job Tags
Hourly pay, Holiday work, Full time, Work experience placement, New year, Immediate start, Night shift, Weekend work, Afternoon shift, Early shift,