Job Description

Pay Rate $26.00 - $28.00 / Hour  - Use our Daily Pay benefit and get access to your pay as you need it.

On Property Parking Available at our NEW Eagles Landing Team Member Parking lot!

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Job Description

Leading complex, project-driven maintenance and renovation work across resort properties. This advanced role demands deep technical expertise across multiple trades, including high-level drywall, painting, texture finishes, plumbing, electrical work, and HVAC maintenance.

As Projects III, you will:

• Lead engineering projects, guest calls, blitzes and preventative maintenance as instructed by resort leadership
• Oversee and lead complex projects involving multi-disciplinary trades and tasks applicable to resort experience
• Expert in performing plumbing troubleshooting, repairs and replacement of fixtures and piping
• Expert in troubleshooting, replacing, and repairing electrical components such as circuits and disconnects
• Expert in installing, troubleshooting and repairing household appliances and fixtures
• Expert in HVAC systems with ability to install and perform preventive maintenance & troubleshooting
• Install and repairs interior & exterior walls, coverings and ceilings including framing, painting, and caulking
• Install and replace tile & grout, vinyl and carpet as applicable
• Ability to work with pools, spas, and features including chemical balancing and cleaning duties
• Actively participates in procurement and inventory process to ensure materials and tools are on-site for work
• Ability to effectively operate resort operations devices & software (HotSOS and other applicable)
• Communicate professionally through radios, phones, emails, and verbal communications
• Perform custodial and maintenance duties, as required by resort leadership
• Ability to safely use hand tools, electrical & battery powered tools required by the job
• Ability to work using ladders, scaffolds, lifts utilizing appropriate PPE
• Must have the ability to follow safety guidelines & practices
• Recognize and identify potential safety or security hazards in the property
• Ability to communicate and interpret guest needs by positively interacting towards resolutions
• Must comply with all CFI/Westgate Resorts policies and procedures
• Must represent Westgate Resorts in a professional manner through appearance, dress, and professional behavior
• Other duties as assigned by resort operations leadership

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• Minimum of 5 years of hands-on trade & maintenance experience in a resort or commercial environment
• Must be detail-oriented with effective communication and interpersonal skills
• Ability to adapt to various tasks, perform effectively under pressure, and meet deadlines consistently
• Must be at least 18 years old and have a valid driver’s license to drive company golf carts
• Must be able to lift 50lbs and work in outdoor weather conditions
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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