Job Description
University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
Posted Job Title Racquet Sports Front Desk Staff
Job Profile Title Temporary Employee - Non-Exempt
Job Description Summary Penn Racquet Sports is searching for a reliable, detail oriented, energetic front desk assistant for both Tennis and Squash Centers. Must be computer savvy with excellent customer service. Tennis or Squash knowledge is a plus yet not required.
Job Description Responsibilities:
- Respond to inquiries about memberships, private lessons, clinics, programs, junior clinics, and summer camp.
- Process payments accurately and efficiently.
- Assist members with navigating and utilizing the facility's app.
- Greet customers warmly and create a positive first impression.
- Continuously provide excellent customer service to address member needs and questions.
- Manage reservations for tennis courts, ensuring an organized schedule.
- Efficiently check in both visitors and members.
- Handle administrative tasks, such as data entry and record keeping.
- Oversee opening and closing procedures for the facility.
- Ensure a welcoming and organized front desk area.
Qualifications:
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Detail-oriented with excellent organizational abilities.
- Customer service experience is a plus.
- Familiarity with tennis and sports facilities is beneficial.
Job Location - City, State Philadelphia, Pennsylvania
Department / School Division of Recreation & Intercollegiate Athletics
Pay Range Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.
Special Requirements A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits - Health and Life : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare.
- Retirement : Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Please note that benefit eligibility is determined/based on ACA guidelines. The University of Pennsylvania
Job Tags
Temporary work, Summer work, Local area, Work from home,