Systems Support Specialist ID 2025-23680 Category Administrative - Systems Support Specialist Facility Nationwide - Nevada - Las Vegas Job Description Spectrum Healthcare Resources has an excellent opportunity for a Full-time remote Provider Systems Support Specialist at TriWest Healthcare Alliance . Position Highlights: Excellent work/life balance Work-from-home opportunity with no travel required Provide direct support to providers using CareAffiliate and Availity systems Serve in a mission-focused organization improving healthcare for military communities Employee status with full complement of benefits Position Responsibilities: Triage and respond to inbound provider support requests Make outbound calls to providers addressing navigation issues Provide step-by-step system guidance and education Conduct root cause analysis and escalate issues appropriately Utilize de-escalation techniques to ensure positive provider experiences Maintain detailed documentation of all interactions Stay current with platform updates and features Track and report on all identified issues until resolution Position Requirements: High School Diploma or GED U.S. Citizenship Ability to obtain favorable DoD background investigation (interim and final) 2+ years of experience in a high-volume customer service, medical office, or contact center Technology proficient with ability to navigate multiple systems and work independently Preferred: Bachelor's degree in Business, Healthcare Administration, or related field Preferred: Experience with provider systems application support Company Overview: At Spectrum, we utilize over thirty-five years of experience providing optimal solutions for federal agencies that are both innovative and cost-effective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and health care professionals we serve. As a Joint Commission Certified Healthcare Resource, dependability and service are the driving forces of our mission. EOE/Disabled/Veterans Location : Location US-NV-Las Vegas Recruiter : Full Name: First Last Gracie Barstad Direct phone number 314-744-4133 Recruiter : Email gracie_barstad@spectrumhealth.com Spectrum Healthcare Resources
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